EXCHANGES / CREDITS / RETURNS
Exchanges, Credits, and Refunds are accepted until 14 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 14 days and MUST include its original packaging, receipt of purchase and a return form issued by our studio. Please contact email@example.com immediately to address your request and include a reason for return and we will then issue you a Return Form and shipping details.
* Discounted items are eligible for exchange or online store credit only. As noted on their product pages, certain pieces from the Futures Collection are final sale, and are therefore not eligible for exchange, credit, nor return. Custom pieces, Limited Edition pieces, One of a Kind pieces, pieces marked as "SPECIAL ORDER," and shipping are not eligible for exchange, credit, nor return.
Please note that only one promo code may be used per order and cannot be combined with any other discounts.
In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. JADEMOONCO does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.
IMPORTANT: Please note that in order to process an exchange, credit or refund, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. JADEMOONCO is not liable for items returned without prior notification or requested documents. These items will not be accepted and will be returned immediately to sender.